Refund policy

Refund & Return Policy

Last updated: August 16, 2026

At PureNest Home Goods, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be in its original packaging, when applicable.
You must provide your order number and reason for the return.
The return request must be submitted within 30 days of delivery.

Certain items may not be eligible for return due to hygiene or safety reasons, including opened baby feeding products, personal-care items, and other products that cannot be resold once opened.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or video showing the damaged, defective, or incorrect item
Photos of the packaging if it was damaged during shipping

We'll review your request and, when appropriate, provide a replacement or refund.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued. Processing times may vary.

Original shipping charges are generally non-refundable unless the item arrived damaged, defective, or we sent you the wrong product.

Return Shipping

Customers are responsible for return shipping costs for returns due to personal preference, ordering the wrong item, or changing their mind.

If your item arrived damaged, defective, or incorrect, please contact us before sending it back. We will provide instructions for the return or replacement.

Please do not send products back to the shipping address on your package without contacting us first.

Exchanges

We currently do not guarantee direct exchanges. If you need a different product, size, or variation, please contact us. Depending on the circumstances, we may recommend returning the original item and placing a new order.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because orders may be processed quickly, we cannot guarantee that a cancellation can be made after an order has entered processing or shipping.

Once an order has shipped, our standard return policy applies.

Non-Returnable Items

For health, safety, and hygiene reasons, certain products may be non-returnable, including:

Opened feeding products
Opened personal-care products
Used baby products
Personalized or customized products
Gift cards
Final-sale items

How to Request a Return

To start a return or report a damaged or incorrect item, please contact us through our Contact Us page with your order number and the details of your request.

We will review your request and provide the appropriate next steps.